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Terms and conditions
About Us
CRS Records are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@crs-records.com. Call our customer care line on 01253 731234 (office hours).
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Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment and payment by cheque. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard American Express, Visa and Delta.. We use Netbanx for credit card processing. Netbanx are one of the leading Internet Payment gateways. for further information on the processing system go to www.netinvest.co.uk
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Shipping And Handling
All items are shipped via post unless the order is of exceptional size in which case we will contact you prior to despatch.
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 5 days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
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Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
Any and all complaints will be dealt with fairly and efficiently within 3 working days. Customer care line 01253 731234 (office hours) or email info@crs-records.com. Our head office address is as "Reaching Us" section. Nothing on our web-site affects your statutory rights as a consumer.
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Reaching Us
If you need to reach us, please email us on sales@crs-records.com, alternatively, you can call on 01253 731234 (International +44 1253 731234) or fax us on 01253 731234 or write to us at CRS Records, Old Bank Chambers, 43 Woodlands Road, Lytham St Anne's, Lancashire, FY8 1DA. Customer care line 01253 732626 staffed during normal office hours.
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Privacy Policy
CRS Records are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will not pass on your email address. Type of information collected includes, your name, address, phone number, email and your credit/debit card details. We will never collect sensitive information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Any inaccuracies will be deleted or corrected promptly. Your personal information will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Your information will not be transfered outside the EEA. The site uses "cookies" only to track the contents of your shopping basket. .Any further questions/comments about privacy email or call 01253 731234 (office hours).
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